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Brandon M. Scott, Mayor
Brandon M. Scott, Mayor
City Hall, Room 250
100 N. Holliday Street
Baltimore, Maryland 21202
Phone (410) 396-3835
Fax (410) 576-9425

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FAQ

What is the rebate/voucher program?

On April 27th 2020 the Private Security Camera System Rebate and Voucher Program was officially launched. This legislation makes rebates and vouchers of up to $150 available to qualifying registrants who’ve purchased a security camera system after June 1st 2020. This legislation is intended to increase participation in the CitiWatch Community Partnership, equitably invest taxpayers’ public safety dollars, and enhance reliability of the City’s record of private security cameras. A robust, accurate, and reputable record of private security cameras helps to conserve City resources, assists law enforcement with locating valuable evidence, and most importantly, improves public safety and the perception of public safety.


Is my property eligible?

Baltimoreans who meet all of the following criteria are eligible for the camera rebate:
  • Purchase a camera on or after June 1, 2020
  • Register the camera with the CitiWatch Community Partnership
  • Install the camera on the exterior a City-based residence (owned or rented) or small business
  • Submit an application, agreeing to all terms and conditions therein
Baltimoreans who meet all of the following criteria are eligible for the camera voucher:
  • Willingness to register with the CitiWatch Community Partnership
  • Own or rent a City-based residence; small businesses are not eligible
  • Receive and are able to provide proof of receipt of public assistance
  • Submit an application, agreeing to all terms and conditions therein

Are Housing Authority of Baltimore City properties eligible?

Yes. HABC properties are eligible.

I already have cameras; am I eligible for a rebate?

Rebate applicants are eligible to submit for up to two (2) systems purchased after June 1, 2020. Qualifying businesses may submit a rebate application for up to three (3) systems purchased after June 1, 2020. An individual may submit a rebate application for an additional system for a property that has already received a rebate every two (2) years from the original rebate date.

I already have cameras; am I eligible for a voucher?

Voucher applicants are eligible to submit for up to one (1) system purchased after June 1, 2020. Businesses cannot qualify for a voucher. An individual may not submit a voucher application for an additional system for a property that has already received a voucher.

How can I apply?

Go to citiwatch.baltimorecity.gov to complete a rebate or voucher application and to register your camera. All links can be find directly at the CitiWatch Community Partnership home page.

How do I know if I'm a priority rebate/voucher applicant?

To determine if an applicant's property or small business is located within a high-priority area:
  • Go to citiwatch.baltimorecity.gov
  • Select the Applicant Priority Map tab
  • Type the applicant's camera location address into the search bar
  • If the applicant's address is located in any of the blue highlighted areas he/she qualifies as a high-priority applicant and is eligible to submit an application year-round

What happens if my camera system is not working or broken?

Participants are responsible for keeping their camera system(s) functional. A dysfunctional or nonfunctional camera system does not benefit the participant or their community and cannot contribute to improving public safety. For voucher / rebate recipients a broken or dysfunctional camera may constitute a compliance issue. It's encouraged that such issues are addressed as soon as possible.

How long will it take to receive a voucher or rebate?

Typically, 4-6 weeks from the submission date of a qualifying application, but up to as many as 9 weeks. Please note vouchers and rebates are subject to availability of appropriation. In a year with no appropriation even qualifying applications will not be processed within the 9-week timeframe.

Do I have to purchase a specific type of security camera system?

No. However, there are some minimum and recommended specifications. Security camera systems must:
  • Be outdoor, weather proof cameras.
  • Retain video footage for at least 48 hours.
  • Meet minimum technical and video quality specifications listed here:
Digital Cameras Minimum Specifications Recommended Specifications
Camera Resolution 1 Megapixel 3 Megapixel
Screen Resolution 1280x720 2048x1536
Video Quality Standard High
Frames per Second 5 15
Analog Cameras Minimum Specifications Recommended Specifications
Screen Resolution 640X480 640X480
Frames per Second 5 15

Is there a rebate/voucher amount limitation?

Camera rebate amounts can be granted up to $150 or the actual cost of the system – the qualifying applicant will receive the lesser of the two amounts.
  • A rebate amount may not exceed the actual cost of the camera system
  • The rebate only includes the cost of the camera, including sales tax. Installation, accessories and storage are not covered.
  • Rebate amounts are contingent on the availability of funds.
Camera voucher amounts may not exceed the amount for a rebate claim – this current iteration of the program sets that amount at $150.
  • A voucher amount is only for the cost of the camera, including tax, and installation. Accessories and storage are not covered.
  • Voucher amounts are contingent on the availability of funds.
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